Discrepancy in Public Administration Services Due to Vacancy in Regional Head Positions
DOI:
https://doi.org/10.57096/edunity.v3i11.334Keywords:
Vacancies of Officials, Regional Heads, Public Administration Services, InequalityAbstract
Vacancies in the position of regional heads have a significant impact on public services
in the regions, which have implications for access, quality and responsiveness of
services to the community. This study aims to identify and analyze the impact of
vacancies of regional head positions on the delivery of public services and formulate
strategies that can be done to improve the quality and responsiveness of public services
in the regions. The research method used is normative legal research, with a focus on
analyzing legal norms written in legislation and relevant legal literature. This approach
is carried out by studying various regulations relating to public services and the
authority of regional heads. The results showed that the vacancy of the regional head
position caused serious disruption in the delivery of public services. This has resulted
in a decline in service quality, delays in decision-making, and policy uncertainty that
has a negative impact on public satisfaction. In addition, the vacancy poses challenges
in maintaining public trust in the government. This research emphasizes the need for
the transformation of public administration services to overcome the problems arising
from the vacancy of the regional head position. Innovation and the use of information
technology are expected to improve service efficiency and transparency.
Recommendations are also given to develop human resource capacity and analyze
community needs.
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